Nortel Business Communication Manager 50 (BCM50)

Nortel’s BCM50 is an award-winning IP convergence platform that provides a choice of IP-enabled or pure IP deployment solutions, with simultaneous support for IP and traditional business sets — and smooth migration from one to the other. The BCM50 enables you to seamlessly migrate to IP convergence in phases from today’s hybrid environment to pure IP — when it works best for your business. Whether you’re ready for convergence today or a year from now, your options will be open.

The economically priced BCM50, which is scaled for small sites, comes with hundreds of telephony features and a full suite of integrated applications pre-loaded “in the box”. But the features don’t stop there. As your business grows and your needs evolve, you can easily activate more apabilities without having to purchase additional expensive hardware.

Features and Benefits

One of the industry’s largest portfolio of telephony features:
More than 200+ in all — lets you process calls with exceptional reliability, efficiency and flexibility. You can be sure that all callers receive prompt, professional treatment. Employees enjoy convenience, productivity and control features that reduce phone tag and frustration. For example, the system can put a call on hold to page a person, who can then pick up the call from any extension.
 
Voice Messaging: 
Enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the call and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from anywhere. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage.
 
Automated Attendant:
Answers calls 24 hours a day with your personalized greetings and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination.
 
Unified Messaging:
Converges voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.
 
Convergence of Services over IP:
Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
 
Universal Internet Access:
Gives authorized users access to the company intranet or the Internet. Optional security features — such as authentication, encryption, firewall and virtual private networks (VPNs) — provide safe connectivity among business sites and for mobile or home-based employees.
 
Intelligent Contact Center: 
Provides capabilities you would expect in large contact centers — advanced features such as real-time statistics and detailed reporting — in a pay-as-you play business model. Agent seats, skills-based routing skillsets and call center reporting capabilities can be turned on by activating a keycode. Buy only the capacity and capabilities you need today, and grow as needed, any time in the future.
 
Computer Telephony Integration (CTI):
Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call. It’s simple to activate, set up and manage these applications from any workstation that has LAN or Web access, using a standard management application called Element Manager and “Start up Profile”.
 
Ad-hoc conferencing support allowing up to 18 simultaneous conference participants in multiple conferences