Support
To provide businesses entering into an IT support contract with minimal support requirements isn’t really a viable option. Hence we offer a casual, regular and specialised support plans to suit your needs.
Business Process Outsourcing
It makes sense to save on the fixed costs of employing full time IT personnel by taking advantage of our IT outsourcing services. Our experienced IT support personnel will provide you with valuable advice, which you can take into account when determining your business priorities.
Outsourcing might look more expensive at first if you only consider the hourly rate, but the opportunities created and outcomes achieved save and even make you money in the long term.
Reactive Support
Casual support for a business that has minimal support requirements
This type of service is offered to clients who only require occasional IT support services. There are no contracts to sign up to and support is provided when the client requests it.
PLEASE NOTE: This type of support is reactive only. The client assumes full responsibility for ensuring the following are carried out:
- Security Updates are applied as required
- Backups are carried out, checked and tested
- Impending hardware / software / licensing issues are identified early enough to be acted upon
- Antivirus protection is current and updated
Proactive Support
Ongoing maintenance support for a business that cannot afford much down-time
Proactive support involves signing up for one of Cairns Voice and Data’s affordable Site Maintenance Contracts for a minimum twelve month term. This type of proactive IT support ensures that most issues are identified before they interrupt work and is instrumental in maintaining the security and longevity of your network, data and hardware. The benefits of this type of contract are as follows;
- Priority Response over Reactive Support Calls
- Discounted Service Charges
- Proactive Server Health checks and Monitoring
- Security Updates are applied as required
- Backups are carried out, checked and tested
- Impending hardware / software / licensing issues are identified early enough to be acted upon
- Antivirus protection is current and updated
You’ll receive a weekly report outlining how your environment is performing.
Network Administration Support
A business network today is a complex maze of separate resources from different suppliers, all having to work together in harmony to provide the business with the data flow and accessibility it requires. Managing these different resources, including workstations, servers, printers, switches, modems, firewalls and the different software applications running on them, is the task of a Network Administrator.
For Network Administration to be effective, the Administrator must be continually updating their skills and knowledge to take advantage of the ever changing and emerging technologies. With a committed team of administrators, different members can have a specialty area on top of their broad base of administration skills. Hence, when addressing an issue, that member has access to all of the information necessary (through the other team members input) and can implement the most effective solution. Cairns Voice and Data has the skill, experience, qualifications and breadth of knowledge that is required to effectively administer your SMB network environment.
Email Server Support
Cairns Voice and Data Exchange Server Support plan offers a cost-effective alternative to having a full time Exchange Administrator. Whether you have an in-house Exchange Server or are operating out of Office 365 we can provide expert, professional administration of your Exchange environment. We provide comprehensive monitoring and administration services that will help you save and increase efficiency, and above all, keep your systems running without a glitch. We deliver professional, expert IT solutions which only the large companies had access to before at affordable prices to SMB’s.
